Legal notice

1. General Information

This website operates under the trade name NeatKitchen and is dedicated to the online sale of home and kitchen products.

Trade name: NeatKitchen
Country of establishment: United States
Contact email: neatkitchen.us@outlook.com
Business activity: E-commerce of home and kitchen products

For any questions regarding the website, the products offered, or an order, users can contact us via the email address listed above or through the form available on the Contact page.

2. Purpose of the Website

This Legal Notice governs access to, browsing of, and use of the NeatKitchen website.

Accessing the website grants the user status as a user and implies acceptance of the terms set out in this Legal Notice. If the user does not agree with these terms, they must refrain from using the website.

The terms applicable to purchases made through the store are set out in the Terms of Service, Shipping Policy, and Returns and Refunds Policy.

3. Terms of Use

Users agree to use the website, its content, and its services lawfully, responsibly, and respectfully.

The following activities are prohibited:

  • Engaging in illegal, fraudulent, or bad-faith activities.

  • Introducing viruses, malicious software, or any element that could disrupt the website's operation.

  • Attempting to access systems, accounts, or restricted information without authorization.

  • Impersonating other people.

  • Collecting third-party personal data without their authorization.

  • Using website content for unauthorized commercial purposes.

  • Violating intellectual property rights, industrial property rights, privacy rights, or any other third-party rights.

NeatKitchen may restrict access to the website if it detects fraudulent, abusive, or otherwise prohibited use.

4. Intellectual and Industrial Property

The texts, designs, logos, trade names, photographs, videos, graphics, and other content available on the website belong to NeatKitchen, its suppliers, or their respective owners and are used with the appropriate authorization or license.

Access to the website does not grant users ownership rights over this content.

Reproduction, modification, distribution, public communication, sale, or commercial exploitation of this content is prohibited without prior authorization, except where expressly permitted by applicable law.

The trade name NeatKitchen, its logo, and the store's identifying elements may not be used in any way that could cause confusion, impersonation, or the false impression of a commercial relationship.

5. Information and Content

NeatKitchen strives to ensure that published information is clear, accurate, and up to date. However, typographical, technical, or updating errors may occasionally occur.

The definitive product features, prices, availability, and terms will be those displayed during checkout and before the order is confirmed.

Images are intended to represent products accurately, although slight differences in color or appearance may occur due to the screen being used, photo lighting, or minor modifications introduced by the manufacturer.

Any significant errors will be corrected as soon as reasonably possible.

6. Website Availability

We do not guarantee that the website will always be available or completely free of errors.

Access may be temporarily interrupted due to maintenance, updates, technical issues, technology provider incidents, or circumstances beyond our control.

NeatKitchen will make reasonable efforts to resolve any technical issues within a reasonable timeframe.

7. Third-Party Links and Services

The website may include links, applications, tools, payment systems, tracking services, and content provided by third parties.

These services may be subject to their own terms of use and privacy policies. NeatKitchen does not control or accept responsibility for the content or operation of external websites, without prejudice to any legal responsibilities relating to purchases made through our store.

The store uses Shopify's technology infrastructure and may integrate external services required to process payments, manage orders, provide shipment tracking, and deliver customer support.

8. Liability

Each user accesses and uses the website at their own responsibility and must have the appropriate technical resources to browse safely.

NeatKitchen will not be liable for damages caused exclusively by:

  • Illegal, fraudulent, or negligent use of the website by the user.

  • Malicious software introduced by third parties outside our control.

  • General interruptions to communications networks.

  • Failures or actions attributable exclusively to external services.

  • Unforeseeable or unavoidable circumstances beyond our reasonable control.

These limitations will not affect liabilities that cannot legally be excluded or mandatory consumer rights.

9. Data Protection and Cookies

The processing of personal data collected through the website is governed by our Privacy Policy.

The use of cookies and similar technologies is explained in our Cookie Policy and in the consent settings panel available on the website.

10. Marketing Communications

Promotional communications sent electronically will only be issued where there is a lawful basis to do so.

Users may withdraw their consent or request to stop receiving marketing communications by using the unsubscribe link included in the messages or by emailing neatkitchen.us@outlook.com.

Communications relating to orders, payments, shipping, or customer service issues are not promotional and may be sent when necessary to manage the contractual relationship.

11. Changes to This Legal Notice

NeatKitchen may amend this Legal Notice to reflect regulatory, technical, or operational changes to the website.

The current version will be published on this page and will display the date of its latest update.

12. Governing Law

This Legal Notice is governed by Spanish law.

Where a user qualifies as a consumer, this choice of law will not limit any mandatory rights available to them under the applicable laws of their country or place of residence.

Disputes will be resolved by the competent authorities or courts determined under applicable law, respecting the consumer's right to bring proceedings before the courts legally available to them.

13. Contact

To report an issue, exercise your rights, or make inquiries relating to the website, you can contact NeatKitchen via:

Email: neatkitchen.us@outlook.com

You can also use the form available on the Contact page of the website.