Shipping policy

This policy explains the conditions for processing, shipping, and delivering orders placed with NeatKitchen.

1. Shipping Areas

We currently ship to:

  • United States.

If, after receiving an order, we determine that the shipping carrier cannot deliver to a specific address or remote area, we will contact the customer. If no alternative delivery option is available, we will cancel the order and issue a full refund using the original payment method.

2. Shipping Costs

All orders include free shipping. Customers will not be charged any additional shipping fees during checkout.

3. Order Processing

Orders require a processing time of 1–3 business days from payment confirmation.

During this period, the order is confirmed, prepared, and handed over to the shipping carrier.

Business days do not include Saturdays, Sundays, or public holidays. Orders placed over a weekend or on a public holiday will begin processing on the next business day.

4. Estimated Shipping Time

Once the order has been processed and shipped, the estimated transit time is 5–10 business days.

Therefore, the total estimated time from payment confirmation to delivery is 5–13 business days, including:

  • 1–3 business days for processing.

  • 5–10 business days for shipping.

These timeframes are estimates and may occasionally vary due to circumstances beyond NeatKitchen's direct control.

5. Possible Delays

Although we work to ensure that all orders are delivered within the stated timeframe, delays may occasionally occur due to:

  • Periods of high demand.

  • Promotional campaigns.

  • Public holidays.

  • Shipping carrier backlogs.

  • Customs inspections or procedures.

  • Adverse weather conditions.

  • Logistics or transportation issues.

  • Other extraordinary circumstances beyond our control.

If an order exceeds the estimated delivery timeframe, the customer can contact us at neatkitchen.us@outlook.com so that we can check its status.

If we become aware that an order cannot be shipped or delivered within the stated timeframe, we will contact the customer to explain the situation and, where required by applicable law, offer a revised delivery timeframe or cancellation with a full refund.

6. Order Tracking

All orders include tracking.

Once the order has shipped, the tracking number or link will be sent to the email address provided during checkout.

Tracking information is provided and updated by the shipping carrier. At certain times, updates may take a while to appear or may not immediately reflect every movement of the package.

If tracking information is unavailable, shows an issue, or remains unchanged for an extended period, customers can email us at neatkitchen.us@outlook.com.

7. Orders Shipped in Multiple Packages

Although all products in an order are normally shipped together, an order may occasionally be split into multiple packages.

In such cases:

  • Packages may have different tracking numbers.

  • Packages may be delivered on different days.

  • Receiving one package does not necessarily mean that the rest of the order is missing.

  • Customers will not be charged any additional costs.

Whenever possible, we will provide the tracking information for each package.

8. Taxes, Duties, and Customs

The price paid at checkout is the total order price. Customers are not expected to pay additional taxes, customs duties, or import fees upon delivery.

If a shipping carrier or customs authority unexpectedly requests an additional payment, the customer should contact us as soon as possible at neatkitchen.us@outlook.com, preferably before making the payment.

The customer should keep and send us any notice, receipt, or document related to the charge so that we can review the issue and advise them on how to proceed.

9. Delivery Address

Customers are responsible for ensuring that the name, street address, ZIP code, city, state or province, and contact information entered during checkout are correct and complete.

If a customer notices an error, they should email us as soon as possible at neatkitchen.us@outlook.com.

We will try to update the information as long as the order has not yet been processed or shipped. Once the order has been handed over to the shipping carrier, we cannot guarantee that the delivery address can be changed.

Orders that cannot be delivered due to an incorrect or incomplete address, the recipient's absence, or failure to collect the package will be reviewed individually.

10. Orders Marked as Delivered

If tracking shows that an order has been delivered but the customer has not received it, we recommend:

  • Checking that the delivery address on the order is correct.

  • Checking with other people who live at the address.

  • Asking the building manager, front desk, or neighbors, where applicable.

  • Checking nearby areas where the carrier may have left the package.

  • Contacting the shipping carrier.

If the package still cannot be located, the customer should email us at neatkitchen.us@outlook.com so that we can investigate the matter with the shipping carrier.

11. Lost or Undelivered Orders

If the shipping carrier confirms that an order has been lost or cannot be delivered for a reason not attributable to the customer, we will offer an appropriate solution in accordance with applicable law, including reshipping the order or issuing a refund.

NeatKitchen remains responsible for the risk of loss during shipping until the customer, or a person authorized by the customer, physically receives the order, except where applicable law provides otherwise.

12. Products Damaged During Shipping

If an order arrives damaged, the customer should contact us as soon as possible through our Contact page or by emailing neatkitchen.us@outlook.com.

We may request photographs of the product, packaging, and shipping label to verify the issue. These cases will be handled in accordance with our Returns and Refunds Policy and applicable legal rights.

13. Contact

For any questions regarding order processing, tracking, or delivery, you can contact us: